We're ready to be there for thousands of children this Christmas

Childline remains open for children and young people throughout December, including Christmas Day, for any questions, concerns or worries they may have.

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  • Last year, our Childline service delivered almost 5,500 counselling sessions to children and young people over the 12 Days of Christmas (24 December 2023 to 4 January 2024), averaging more than 450 a day1.
  • Recurring festive worries for young people include bereavement, family relationship issues and adults drinking too much.
  • We're anticipating thousands of children and young people reaching out to Childline for help and support across the upcoming festive period. This service is open around the clock throughout the holidays.


Worried about a child?

You can contact the NSPCC Helpline by calling 0808 800 5000, emailing help@NSPCC.org.uk or completing our report abuse online form.

Find out more

Like the rest of the year, problems with mental health and wellbeing are the main reasons children and young people contact Childline.

However, there are also recurring issues and worries arising that are more specific to the festive season including

  • young people reflecting on the prospect of Christmas without a loved one
  • being worried about family conflict and adults consuming alcohol
  • feeling pressure to eat more than normal
  • concerns about family money worries
  • feelings of guilt or jealousy about the presents they receive.

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One boy aged 15* told Childline: 

“Christmas can be a tough time for me as there’s a lot of pressure to be ‘okay’, even though inside I know I’m not.

“And New Year’s is just as difficult. Many people see NYE as a new beginning, but to me it’s the start of surviving another 365 days, and knowing that most of those days will probably be spent with me feeling down about something. It’s the most draining thing ever!”

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Another 18-year-old girl* said to a counsellor:

“I can’t deal with my dad when he’s drinking.

"He promised me 2023 would be the year he’d quit but it was all lies. He drank a whole pack of beers on Christmas day and was blind drunk.

"I feel so alone – it’s like I don’t exist to him anymore.”

Childline bases across the UK, including in London, Liverpool, Leeds, Birmingham, Glasgow and Cardiff, will be open throughout Christmas, filled with both full-time staff and volunteers.

Shaun Friel, Childline director, said:

“As always Childline will be here to help the thousands of children and young people across the UK who we expect to contact us by phone and online over the festive period.

“Some concerns will be what we deal with throughout the year, while others are likely to be more specific to Christmas, such as adults drinking too much, family friction and financial pressures.

“Whatever the issue or concern is, we are reminding all children and young people that our trained counsellors will be here to listen and support them on every day of the 12 Days of Christmas and onwards into 2025.”

Our Childline service is here for children every day, even on Christmas Day. Children can contact Childline on 0800 1111 or childline.org.uk

Notes

*Quotes are based on real Childline contacts but are not necessarily direct quotes. All names and potentially identifying details have been changed to protect the identity of the child and/or adult involved.


References

  1. 1. Childline delivered 5,499 counselling sessions between 24 December 2023 and 4 January 2024.