NSPCC Helpline Helping adults protect children
Whether you want support and advice for adapting to family life in lockdown, or you’re worried about a child, we’re here to help.
The NSPCC helpline is staffed by trained professionals who can provide expert advice and support. We’re here if you’re concerned about a child, if you’re a parent or carer looking for advice, or if you’re a professional in need of information and guidance.
Due to an increase in demand across our service, our voice helpline is currently operating between the hours of 10am and 6pm Monday to Friday and 12pm and 4pm at the weekends. You can contact us outside of these hours by email at firstname.lastname@example.org. It’s free and you don’t have to say who you are. If you think that a child is at immediate risk of harm, please call the Police on 999.
Worried about a child?
With schools closed and children spending more time at home, you might have spotted something that’s worrying you.
Whatever you’re worried about, contact the NSPCC helpline. We’ve got advice to help.
If you are emailing to report a concern about abuse, please include the child or children's names and address if possible. We need this information to take steps to keep the child or children safe.
Need to contact us in Welsh?
Pan fyddwch chi’n ffonio’r llinell gymorth gallwch chi ddweud eich bod eisiau siarad mewn iaith arall. Byddwn yn cofnodi ychydig o fanylion sylfaenol ac yn trefnu i’ch ffonio chi’n ôl gyda chyfieithydd Cymraeg. Gallwch chi hefyd anfon negeseuon e-bost Cymraeg. Mae gennym lawer mwy o wybodaeth am riportio cam-drin.
Tips and advice to help cope with coronavirus (COVID-19)
Visit our coronavirus advice hub for tips and advice for parents and carers - from talking to a child worried about coronavirus to taking care of your mental health and much more.
We're here for children. Will you be there too?
More advice and support
Spotting the signs of child abuse
Advice about coronavirus
Whether you're working from home with your kids or supporting children with anxiety due to coronavirus, we've got tips and advice for you.
Every call is important to us
We understand how upsetting it can be to think a child’s in danger. And we know it can be difficult to know what to do. Having those conversations means that we can protect children in abusive situations by reporting concerns to children's services and/or the police.
In additional to our general helpline, we have dedicated helplines which work in partnership with other agencies and offer advice on issues such as FGM, online safety, gangs and modern slavery.
Every call, email and form is important to us - even if you have a question or simply want reassurance.
Contact our trained helpline professionals by email or our online form.
Due to an increase in demand across our service, our voice helpline is currently operating between the hours of 10am and 6pm Monday to Friday and 12pm to 4pm at the weekends. You can contact us outside of these hours by email at email@example.com. It’s free and you don’t have to say who you are. If you think that a child is at immediate risk of harm, please call the Police on 999.
How the NSPCC can help you
Our Childline service
Our trained Childline counsellors talk to children on the phone and online, helping them with any problem they are facing.
Childline counsellors offer help, advice and support 365 days a year.